“Once we learned the process improvement model, it helped the staff really embrace the project and create roles that worked for them. So everybody had success, and even joy, in making their part work in a team effort.”
— Sandra De Francisco, Practice Manager, Mount Auburn Medical Associates in Patient Safety Beat
Adapt interventions based on testing results
When you identify a problem with a system, process, or environment in your organization, select and test an intervention. You can start small and make adjustments as needed before deciding to expand the intervention.
Use technology as one tool to help patients but it can sometimes be a mistake to rely on technology alone. It is important for staff to remember to think critically. For example, a staff member may notice that a patient is not clinically able to take a medication that is listed in an electronic system.
Resources that may help patient safety when used effectively include prescription/electronic medical record safety checks, decision-making support, and bar codes to confirm medication or patient identity.