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Communicate

Transparency is more than a buzzword. When it comes to coping with the aftermath of a preventable medical error or other patient harm event, the benefits of open, honest communication outweigh most other considerations.

Transparency supports the needs of patients, families, and care team members who were involved in the incident. Improved patient safety depends on it. And it’s the right thing to do.

Communication with Patients and Families
Communication Among Medical Staff
Apology and Resolution

The Betsy Lehman Center has drawn heavily from the pioneering work of the following experts and organizations in compiling this module:

  • Massachusetts Alliance for Communication and Resolution Following Medical Injury (MACRMI)
  • Massachusetts Coalition for the Prevention of Medical Errors
  • Canadian Medical Protective Agency
  • Robert D. Truog, David M. Browning , Judith A. Johnson, Thomas H. Gallagher, Talking with Patients and Families about Medical Error: A Guide for Education and Practice
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