A flowchart is a tool you can use to map out the steps of any process that takes place in your organization. Whether it is the process by which a patient is checked-in at the front desk or has her blood drawn, it can be viewed as a series of separate steps. Once broken down in a flowchart, it is easier for you to spot potential places where something might go wrong — a lab result that may not be communicated back to the patient, the wrong electronic health record on a physician's screen, or other small misstep that could result in patient harm.
Look at the flowchart for the healthcare process you chose. For each step, ask members of the group to check all that apply:
Pick a part of the process to start making small changes to improve safety. Identify a step to improve. Consider each step and look for:
Adapted from: Practice Facilitation Handbook. Content last reviewed January 2017. Agency for Healthcare Research and Quality, Rockville, MD.