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  2. DPH: Serious Incident- Hospice [Text-based]

How hospices report Serious Incidents to the Department of Public Health

1. Call DPH at 617-753-8150 if the

incident involved any of the following, and then complete step 2:

  • Fire
  • A serious criminal act
  • Pending/actual strike

If the incident did not involve any of the of the above, go directly to step 2.

2. Submit an electronic report using the Virtual Gateway | Healthcare FacilityReporting System (HCFRS).


Not familiar with DPH’s online reporting system? You can get enrollment help, training materials, and more from DPH.


105 CMR § 141.201(E)


Department of Public Health, Bureau of Health Care Safety and Quality

Business hours:

Non-business hours:
617-363-0755 or 617-469-1111

Fax: 617-753-8165


We hope these instructions helped you meet this reporting requirement. Be aware that this action may not fulfill all applicable reporting requirements associated with the event.

This document is intended for informational purposes only and does not constitute regulatory guidance or legal advice. Links and information in this document may be outdated. The Betsy Lehman Center does not represent or warrant that this information is accurate, complete, or current. For further terms and conditions, see the Terms of Use.