To report abuse, neglect, mistreatment or misappropriation of property:
1. Immediately
Call DPH at 1-800-462-5540.
2. Within 48 Hours
Submit an electronic report using the Virtual Gateway - Healthcare Facility Reporting System (HCFRS). (If the incident occurred at another facility, use this form to report via fax, rather than through HCFRS.)
NOTE: If you are reporting for a nursing home and the incident you reported to DPH involved a physician’s failure to adequately treat the resident, you may need to file a copy of that report with the Board of Registration in Medicine (BORIM). Click here for more information.
Tips:
Resources:
Contact:
Department of Public Health, Bureau of Health Care Safety and Quality
Business hours:
617-753-8150
Non-business hours:
617-363-0755 or 617-469-1111
Fax: 617-753-8165
We hope these instructions helped you meet this reporting requirement. Be aware that this action may not fulfill all applicable reporting requirements associated with the event.
This document is intended for informational purposes only and does not constitute regulatory guidance or legal advice. Links and information in this document may be outdated. The Betsy Lehman Center does not represent or warrant that this information is accurate, complete, or current. For further terms and conditions, see the Terms of Use.