To report abuse, neglect, mistreatment or misappropriation of property:
Call DPH at 1-800-462-5540.
2. Within 48 Hours
Submit an electronic report using the Virtual Gateway - Healthcare Facility Reporting System (HCFRS). (If the incident occurred at another facility, use this form to report via fax, rather than through HCFRS.)
NOTE: If you are reporting for a nursing home and the incident you reported to DPH involved a physician’s failure to adequately treat the resident, you may need to file a copy of that report with the Board of Registration in Medicine (BORIM). Click here for more information.
Department of Public Health, Bureau of Health Care Safety and Quality
617-363-0755 or 617-469-1111
We hope these instructions helped you meet this reporting requirement. Be aware that this action may not fulfill all applicable reporting requirements associated with the event.