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How to report an incident to the Bureau of Substance Abuse Services

1. Immediately

Notify BSAS orally of the incident (unless the incident was a patient death that was unrelated to another reportable circumstance.)

2. Within one business day

To report a patient death, complete and fax a Report of Death of Person in Treatment to 617-624-5395.

For all other reportable incidents, complete and fax a Required Notification Form to 617-624-5395. Include any internal investigations/reports, even if preliminary, with the form. If the internal investigation/report is still being conducted, provide a timeline of when you expect to submit the information.


  • If you are reporting a condition that poses a threat to the health or safety of clients or staff (e.g. fire hazards or loss of essential services), consult with BSAS whether you should interrupt or suspend services.
  • If a report of abuse/neglect was made to the Department of Children and Families, the Department of Elder Affairs, or the Disabled Persons Protection Commission, you should also notify BSAS immediately of the fact that this report was made


BSAS Forms
Laws: 105 CMR §§ 164.035(G)–(I),


Bureau of Substance Abuse Services
Department of Public Health
250 Washington Street
Boston, MA 02108-4609
Phone: 617-624-5111
Fax: 617-624-5395
BSAS Website

We hope these instructions helped you meet this reporting requirement. Be aware that this action may not fulfill all applicable reporting requirements associated with the event.

This document is intended for informational purposes only and does not constitute regulatory guidance or legal advice. Links and information in this document may be outdated. The Betsy Lehman Center does not represent or warrant that this information is accurate, complete, or current. For further terms and conditions, see the Terms of Use.